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Frequently asked questions

How do I verify my senior eligibility?
Click the “Verify Eligibility” button and follow the prompts to complete your verification. In some cases, additional documentation is required. To ensure a speedy verification, please make sure to enter your first and last name on the form as it appears on your military document. If your last name has changed since your military document was issued, please upload a government-issued document along with your military document that shows your current last name.
How long does it take to get verified?
If not instantly verified, you will be contacted via email in less than 20 minutes with your eligibility status.
What happens when I verify my status?
Once you are verified, you will receive a single-use promo code to copy and paste into your shopping cart at checkout.
Is the senior discount eligible for retroactive orders?
Unfortunately, the military discount is not eligible for retroactive orders.
How do I know you won't sell or share my ID and information?
This is something at HelloHealings we take very seriously. We only use your information to confirm your eligibility. We do not rent your information. We do not sell your information.

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